Refund policy

Due to the nature of our products (beverages), we do not accept returns. However, your satisfaction is our priority. If there is an issue with your order, we are here to make it right.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong flavor (Knockout Punch, Tropical Sunrise, or Polar Berry), so that we can evaluate the issue and make it right.

To report a damaged or incorrect order, please contact us at socials@intropicsusa.com with your order number and a photo of the issue.

Refunds If your refund is approved due to damage or an error on our part, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at socials@intropicsusa.com.

Exceptions / Non-returnable Items As our products are perishable food/beverage goods, they cannot be returned. Please get in touch if you have questions or concerns about your specific order.

Unfortunately, we cannot accept refunds on sale items or gift cards.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or request a refund for your order within 14 days, for any reason and without a justification. As above, the product must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.