Refund policy
Due to the nature of our products, we do not accept returns. However, your satisfaction is our priority. If there is an issue with your order, we are here to make it right.
Beverages
Our drinks are perishable food and beverage goods and cannot be returned.
Apparel and Accessories
Our apparel and accessories are printed or embroidered individually, after you place your order. Because nothing is pre-made or held in stock, we cannot accept returns or exchanges for a change of mind, or because a different size would have fitted better. Please check the sizing details on the product page before ordering.
We will replace an item free of charge if it arrives:
- defective or damaged,
- misprinted or misembroidered, or
- as the wrong item, size or colour from what you ordered.
Email within 30 days of delivery with your order number and a photo of the problem, and we will arrange a replacement. If the damage happened in transit, please contact us within 48 hours of delivery and keep the original packaging, as the carrier claim requires it.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong flavor (Knockout Punch, Tropical Sunrise, or Polar Berry), so that we can evaluate the issue and make it right.
To report a damaged or incorrect order, please contact us at with your order number and a photo of the issue.
Refunds
If your refund is approved due to damage or an error on our part, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at .
Exceptions / Non-returnable Items
Our beverages are perishable food and beverage goods and cannot be returned. Our apparel and accessories are made to order and cannot be returned for fit or preference, though they are covered by the replacement terms above.
Please get in touch if you have questions or concerns about your specific order.
Unfortunately, we cannot accept refunds on sale items or gift cards.
European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or request a refund for your order within 14 days, for any reason and without a justification. As above, the product must be in the same condition that you received it, unopened and in its original packaging. You'll also need the receipt or proof of purchase.